Win Master for Cleaner Privacy Policy

This Privacy Policy was published in January 2025.

1. Who we are

Master science and technology Limited. (“we”) respects your privacy and values the trust you place in us when you share your personal information with us. This policy sets out how we, as data controllers, collect and use your personal data, why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal data.

This policy covers our use of your personal data arising from use of Win master for cleaner software, and our official website (“Website”) https://www.ccleanmaster.com.

2. Your information

We will collect and use your personal information to allow access to Win master for cleaner Software and Website and for other purposes set out in more detail in this section.

Your information may be shared with members of our group and some third parties.

 What we collectHow we use it
1

Information that we collect through your use of Win master for cleaner, including:

  • IP address;
  • Win master for cleaner serial number which created during your use of certain services.

Device information, such as your operating system version, system language.

We use this information, including to:

  • Identify issues with Win master for cleaner and your experience of it.
2

Information we collect in order to improve user experience including:

  • Features you use in Win master for cleaner Software;
  • The pages of Win master for cleaner Software you requested and viewed;
  • Whether you've clicked on links in electronic communications from us;
  • Whether you've clicked on advertisements post in Win master for cleaner Software;
  • Error log and DUMP files such as crash report.

You can turn off User Experience Improvement Program through Settings-General-User Experience Improvement Program.

We use this information, including to:

  • Develop new services;
  • Improve our service;
  • statistical analysis and research.
3

Information that we collect through your use of our Website including:

  • Your account information if you register or log in your account on our Website;
  • Date and time of requests;
  • The requests you make;
  • The pages you visit;
  • IP address.

We use this information, including to:

  • Provide our services;
  • Protect the security of your information;
  • Identify issues with our Website;
  • Monitor the way our website is used;
  • Improve our Website.

We will NOT collect the content information of files or non-executable files such as .doc, .pdf, .jpg, etc., NOR any data generated by or transmitted through Win master for cleaner.

Special Information

Certain types of personal information are more sensitive than others. This “special information” about you includes information about health, disability, race, ethnicity, criminal offences (or alleged offences), political opinions, biometrics or religion. We do not collect or use any special information about you.

3. Why we collect and how long we keep your information

We collect and use your information for a variety of reasons. We need your information to enter into and perform our contract, and realize the functions of Win master for cleaner.

We collect other information because we have legitimate business interests, for example, in:

  • Understanding how our users use Win master for cleaner and our Website;
  • Delivering our services and communications to you as well as our other users and partners;
  • Understanding and responding to customer feedback;
  • Researching and analyzing the services our users want;
  • Developing new services and improving our services;
  • Understanding the type of products and services our users buy or use and how they use them;
  • Providing security over our business and who we trade with.

How long we keep your information

We will keep your information for as long as it is reasonably necessary (except cloud video recording as stated above). It will depend on factors such as whether you have an account with us or have interacted with us. We will also routinely refresh our information to ensure we keep it up-to-date.

For clarity, your personal data will be deleted or anonymized when it is no longer needed for its originally stated processing purposes or for any additional compatible purpose for which we may lawfully further process such data.

Automated Individual Decision-Making and Profiling
We do not make automated decisions based on the information we collect and use.

Legal requirements
Your personal data may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defense of a legal claim. We will not delete personal data if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

4. Information we share

We do not sell, lease, rent or give away your personal data. There are certain circumstances where we may transfer your personal data to employees, contractors and to other parties.

  • We may share information about you with other members of our group of companies so we can provide the best service across our group. They are bound to keep your information in accordance with this Privacy Policy.
  • We may also share your information with certain contractors or service providers. They may process your personal data for us, for example, if we use database service providers, third party analytic service providers (e.g. Google Analytics).

Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide to them, including your information, will only be provided in connection with the performance of their function.

Your personal data may be transferred to other third party organizations in certain scenarios:

  • If we're required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority - for example the Police;
  • If we are defending a legal claim your information may be transferred as required in connection with defending such claim;
  • If we have obtained your explicit consent in advance.

Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.

5. Where your information will be stored

Some information we collect may be transferred to other countries, such as to our own servers or servers of our database providers in Germany accessed from China by us and our external IT services providers. These countries may not have equivalent data protection laws to those applicable in the European Union. We do, however, ensure an adequate data protection level by agreements with our database provider and other arrangements. Please feel to contact us for further details.

6. Your rights

You may have certain rights in relation to your information including a right to access or to correct the information we hold on you. We've listed the rights you have over your information and how you can use them below. These rights will only apply in certain circumstances. They will generally not be available if there are outstanding contracts between us, if we are required by law to keep the information or if the information is relevant to a legal dispute.

  • You can ask us to confirm if we are processing your information through the feedback channel in Win master for cleaner or sending email to our Data Protection Department.
  • You can ask us to restrict how we use your personal data.
  • You can ask us to stop using your personal data, but only in certain cases.
  • You have the right to complain to the relevant supervisory authority.

7. Cookies

Cookies are small text files that are placed on your computer or device and are commonly used automated data collection tools including:

  • Essential cookies are necessary to provide you with services and features available through our Website. Without these cookies, services you may need cannot be provided.
  • Analytics or customization cookies collect data that is either used in aggregate form to help us understand how Win master for cleaner or the Website is being used or how effective our marketing campaigns are, or to help us customize Win master for cleaner and the Website for you. For example, it may help us remember your software surface settings you choose.

If you do not wish to receive cookies you may be able to reject the cookies through your browser settings. If you do so, we may be unable to offer you some of our functionalities, services or support. If you have previously visited our websites, you may also have to delete any existing cookies from your browser.

8. Security

We are committed to keeping your personal data safe. We take reasonable and appropriate administrative, technical, organizational, and physical security and risk management measures in accordance with applicable laws to ensure that your personal data is adequately protected against accidental or unlawful destruction, damage, loss or alteration, unauthorized or unlawful access, disclosure or misuse, and all other unlawful forms of processing of your personal data in our possession.

  • We are responsible for various affairs related to the users' personal data that our software and hardware products and services may involve, including formulating privacy policies for various products and services, reviewing the terms of use for the products and services, and supervising implementation of the working principles and data processing mechanism of the products and services. In addition, we have established a department in charge of personal data protection and act under supervision of the public. We transfer and store personal data using encryption to ensure the privacy of such data.
  • If you have a Win master for cleaner account, we may analyse the use time, IP address, and other relevant information for our risk control and management.
  • We implement access control mechanism in our service end. We require our employees who may have access to your personal data to obey the principle of data minimization and examine the access list and access records on a regular basis.
  • Our server systems used to store your personal data are equipped with strengthened safeguards. We conduct account audit and monitoring on the operation of our servers. Where any security problem of the server systems is reported, we will immediately complete security upgrades for the server systems to ensure the security of our server systems and applications.
  • We conduct regular training on the relevant laws and regulations related to personal data protection to strengthen our employees' awareness of privacy protection.
  • If any destruction of our physical, technical or management safeguard measures occurs, we will launch our emergency plan in a timely manner to prevent the spreading effect of the security incident and will report the same to the competent authority in accordance with the relevant laws and regulations. We will also notify you, in a timely manner, of the security incident, potential impacts and the measures we have taken or will take to deal with the incident, in a reasonable and effective way such as pushing notifications and publishing announcements.

9. Changes to the policy

This policy will be changed from time to time.

If we change anything important about this policy (the information we collect, how we use it or why) we will highlight those changes at the top of the policy and provide a prominent link to it for a reasonable length of time following the change.

You can email the Data Protection Department for previous versions, you can get in touch at the following email address: support@himasters.net.

10. How to contact us

If you have any questions about this policy, please contact our Data Protection Department: support@himasters.net.