Win Master for Cleaner Refund Policy

Before contacting Win master for Cleaner to request a refund, you may need to check whether your order is eligible for a refund.

The following purchases are not eligible for return:

  • The license of the purchase is expired, which means the purchase has exceeded the product's specified period.
  • The purchase has exceeded 30 days from the initial payment date.
  • The product suggestion can't be met. Win Master for Cleaner encourages you to read the product description and try the trial version before making the final purchase decision.
  • An unauthorized payment was made due to credit card fraud or other reasons. Win master for Cleaner recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment. As Win master for Cleaner cooperates with an independent payment platform, it's impossible to monitor authorization during payment.
  • The confirmation email was not received within one hour. Ordinarily, once an order has been validated, Win master for Cleaner' system will automatically send a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typo, etc. In this case, you should contact the Win master for Cleaner Support Team.
  • Purchase of a wrong product, which has already been followed by the purchase of the correct product from another company.
  • A 'change of mind' after purchase.
  • A refund request for the renewal order with personal reasons like "I don't know it was renewed" or "I don't need it anymore". A notification email would be sent to you 15 days ahead of the deduction date. The auto subscription can be canceled at anytime before the deduction time.
  • A refund request due to technical issues, with the customer refusing to cooperate with the Win master for Cleaner Support Team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Wondershare Support Team.
  • Any Win master for Cleaner product purchased from any seller other than Win master for Cleaner may only be returned to your seller from which the product was purchased, in accordance with that seller's return policy, if any.

However, Win master for Cleaner welcomes you to submit a refund application in any of the following situations

  • Purchased of a wrong product, but you then placed the correct order from Win master for Cleaner.
  • Purchase of the same product twice or purchase of two products with similar functions.
  • You don't receive the confirmation email within 24 hours of purchase, failed to get it after contacting the Win master for Cleaner Support Team, and have not received a timely response (within 24 hours) from the Win master for Cleaner Support Team after making contact.
  • Software purchased has terminal technical problems, and no solution has been provided within 15 days. Win master for Cleaner will refund the purchase price if you don't want to wait for a future upgrade.

Please note that once a refund is issued, the corresponding license will be deactivated, and it is required to uninstall the software from your computer.